FREQUENTLY ASKED QUESTIONS

Why CONNECT?

A recent study at Swansea University showed that 42% of students didn’t go to a University event because they have no one to go with. It’s a common misconception that everybody at University feels part of a group or has loads of friends. More young people are becoming isolated or feeling alone. Loneliness can increase the likelihood of someone developing a mental or physical health problem. We want everybody at University to feel connected and share positive experiences. We believe that raising awareness and training supporters will be a huge step in making this happen. CONNECT is also one of the 5 Ways to Wellbeing – CONNECT, Give, Take Notice, Keep Learning and Be Active. Just like eating your five fruit and veg a day can help keep you physically healthy, doing each of these things can help keep us mentally healthy.

What is the difference between student and staff Connectors?

Both student & staff Connectors can offer you support but they are trained differently and have different roles. Student Connectors can arrange a 1:1 conversation with you via video call, support you to join a course, campus event or society or give you information on where you can look for more support. Staff Connectors will be looking out for students who need support, they can put you in touch with a student Connector or give you information on where you can get further support.

Are Connectors counsellors or therapists?

No, Connectors are not counsellors or therapists. They are fully trained in offering the support the project aims to offer. Some staff or students may be trained professionals already, but their role as a Connector is separate. If you feel you need to speak with a professional, please visit your institution information page for links to other services.

How much time do I need to become a Connector?

However much you have to give! We don’t set a limit on how much time Connectors need to give per week. We just ask that you get involved regularly and do what you can. We do however ask for a commitment of at least 2 terms, but you can do more if you want!

How do I become a Connector?

Visit our ‘Become a Connector’ page, read the role description, complete an Expression of Interest form and a Project Coordinator will get in touch with you!

How will you know the project is working?

We will be asking for regular feedback from Connectors and students who are receiving support, if they are willing. At Swansea University we have a masters student evaluating the project, to find out if it’s making a difference. If you are happy for her to contact you, you could be involved in a focus group to share your experiences! We always welcome feedback so if you want to share anything, please email Briony in Swansea University connect@swansea.ac.uk or Natalie in University or Wales, Trinity Saint David cysylltu-connect@uwtsd.ac.uk.

How do I get support?

Click 'register' on the right hand side of your screen. You will be asked for some details to create an account. Once your account has been approved, you can search for Connectors in your institution and contact them for further support.

Can we meet face-to-face?

Due to the ongoing pandemic, Connectors are unable to meet students face-to-face. All conversations will take place via email or video call for the time being. We will continue to review this in line with current government restrictions. Please keep checking back for updates.